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It helps to determine whether the problem may be caused by your network environment or the hardware. You can use the following steps to determine this:
This test should reveal whether there are any network issues connecting to the Our servers. If something is blocked:
If the earlier Pre-call test didn't show any issues with network, but you weren't able to see the camera/microphone functioning correctly:
Screen sharing
On macOS 10.15+ (Catalina), to publish a screen-sharing stream the user must grant the browser access to the screen in macOS System Preferences > Security & Privacy > Privacy > Screen Recording.
Publishing screen-sharing streams is currently not supported in Safari on iOS, Safari 12 and older on macOS.
Desktop Computers
Meeting rooms will work in desktop computers and laptops running any of the following browsers:
While it might work on other versions of these browsers, we do not officially support them.
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